Shipping Policy
sleeponsilk.shop
1. Order processing
All orders placed in the online store sleeponsilk.shop are processed within 1–2 business days after payment is received.
Orders are not shipped on weekends or public holidays.
If shipping is delayed due to a high volume of orders or unforeseen circumstances, the customer will be notified by email.
2. Shipping methods
Orders are shipped via:
- LP EXPRESS
- Lithuanian Post
Customers may choose:
- delivery to a parcel locker, or
- delivery to a specified address (courier / registered shipment), if this option is available at checkout.
3. Delivery times
Delivery time depends on the selected shipping method and the destination.
Estimated delivery times:
- Within Lithuania: 1–3 business days after dispatch
- International delivery: 3–10 business days (depending on the destination country and postal services)
Please note that delivery times are estimates and may vary due to postal operations, weather conditions, or customs procedures.
4. Tracking information
If a tracking number is provided, it will be sent to the customer by email once the order has been shipped.
5. Incorrect address
Customers are responsible for providing the correct shipping details.
If a shipment is returned due to an incorrect address, reshipping can only be arranged after additional shipping costs have been paid.
6. Contact details
sleeponsilk.shop
El. paštas: info@sleeponsilk.info
Adresas: Ceikinių g. 11, Vilnius, Lithuania
By placing an order, you agree to this shipping policy.