{"id":11,"date":"2026-02-23T17:52:50","date_gmt":"2026-02-23T17:52:50","guid":{"rendered":"https:\/\/sleeponsilk.shop\/?page_id=11"},"modified":"2026-02-23T17:52:51","modified_gmt":"2026-02-23T17:52:51","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sleeponsilk.shop\/en\/refund_returns\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\n

sleeponsilk.shop<\/strong><\/p>\n\n\n\n

1. General provisions<\/h3>\n\n\n\n

This return policy applies to all purchases made in the online store sleeponsilk.shop<\/strong>.
If you have any questions, please contact us at: info@sleeponsilk.info<\/strong><\/a>
Address: Ceikini\u0173 g. 11, Vilnius, Lithuania<\/strong><\/p>\n\n\n\n

\n\n\n\n

2. Non-returnable hygiene products<\/h3>\n\n\n\n

Our silk sleep bonnets are personal-use hygiene products<\/strong> that come into direct contact with hair and the scalp.<\/p>\n\n\n\n

According to Lithuanian law and European Union consumer protection regulations, the consumer does not have the right to withdraw within 14 days<\/strong> if:<\/p>\n\n\n\n

\n

sealed goods have been delivered which are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.<\/p>\n<\/blockquote>\n\n\n\n

This exception is provided in:
Article 6.228\u00b9\u2070(2)(5) of the Civil Code of the Republic of Lithuania<\/strong>
(implementing EU Directive 2011\/83\/EU on consumer rights).<\/p>\n\n\n\n

For this reason:<\/p>\n\n\n\n

\u2705 silk sleep bonnets cannot be exchanged<\/strong>
\u2705 silk sleep bonnets cannot be returned<\/strong><\/p>\n\n\n\n

if the packaging has been opened after delivery.<\/p>\n\n\n\n

This rule applies similarly to hygiene products such as underwear, cosmetics, hair accessories, and similar personal-use items.<\/p>\n\n\n\n

\n\n\n\n

3. Damaged or incorrect items<\/h3>\n\n\n\n

If you received:<\/p>\n\n\n\n